At Medical Hub BD, we aim to deliver your medical equipment safely, securely, and on time. We understand that medical products are often essential for health and daily care. Our team works to make the delivery process as smooth and reliable as possible.

This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through medicalhubbd.com.

1. Delivery Coverage

Medical Hub BD provides delivery services across Bangladesh, subject to product availability and courier service coverage.

We currently aim to serve customers in:

• Dhaka and surrounding areas

• Major cities and districts across Bangladesh

• Other locations covered by our delivery partners

For remote or hard-to-reach locations, delivery availability and estimated delivery time may vary.

2. Order Processing Time

Orders are processed after successful order placement and verification.

• Our team may contact customers to confirm order details, delivery address, and contact information.

• Orders requiring additional verification or product availability confirmation may take longer to process.

• Special-order or imported products may require additional processing time.

• Orders are dispatched after the necessary confirmation and preparation.

Order processing time is separate from delivery time.

3. Estimated Delivery Time

Delivery time depends on the customer's location, product availability, courier service, and other operational factors.

Our estimated delivery timeframe will be communicated during order confirmation or by our customer support team.

Please note that these are estimates, not guaranteed delivery dates. Delays may occur due to weather conditions, public holidays, transportation issues, courier limitations, or other circumstances beyond our control.

4. Delivery Charges

Delivery charges may vary depending on:

• Delivery location

• Product size and weight

• Product type and handling requirements

• Delivery method and courier service

The applicable delivery charge will be communicated before order confirmation or displayed during checkout, where available.

Any special delivery or handling charges will be communicated to the customer in advance.

5. Order Tracking & Delivery Updates

Where tracking facilities are available, customers may receive tracking information or delivery updates through SMS, phone calls, or other communication channels.

Customers may also contact our support team to ask about their order status.

6. Customer Responsibilities

To ensure successful delivery, customers are requested to:

• Provide a correct and complete delivery address.

• Provide an active mobile number.

• Keep their phone available during the expected delivery period.

• Ensure someone is available to receive the package.

• Inform us promptly if any delivery information needs to be changed.

Medical Hub BD will not be responsible for delivery delays or failed delivery attempts caused by incorrect contact information, incomplete addresses, or the customer's unavailability.

7. Receiving Your Order

Customers are advised to inspect the package at the time of delivery, where possible.

Please check:

• Whether the package appears damaged or tampered with.

• Whether the delivered product matches the order.

• Whether the main product and included accessories are present, according to the product description or invoice.

If you notice visible damage, missing items, or an incorrect product, please inform our customer support team as soon as possible and keep the packaging, invoice, and relevant photographs as evidence.

Please do not discard the original packaging until the issue has been reviewed.

8. Special Handling of Medical Equipment

Certain medical equipment, including CPAP machines, BiPAP machines, oxygen concentrators, patient monitors, and other sensitive devices, may require careful handling during transportation.

We take reasonable precautions to ensure that such products are packaged and dispatched appropriately.

For products that require installation, setup, demonstration, or technical assistance, the availability and terms of these services will be communicated separately.

Delivery of a medical device does not automatically include installation, clinical assessment, or medical consultation unless specifically mentioned in the product or service description.

9. Failed Delivery & Re-delivery

If delivery cannot be completed because the customer is unavailable, the address is incorrect, or the customer cannot be reached, the courier or our support team may attempt to contact the customer.

Additional delivery attempts may be subject to courier availability and additional charges.

If an order is returned to us after unsuccessful delivery, we may contact the customer to arrange re-delivery. Any applicable additional delivery charges will be communicated before proceeding.

10. Delayed or Undelivered Orders

Although we make reasonable efforts to deliver orders within the estimated timeframe, unexpected delays may occur.

If your order has not arrived within the communicated delivery timeframe, please contact us with your order number.

Our team will coordinate with the relevant delivery partner and provide an update.

11. Changes to Delivery Address

Customers should contact us as soon as possible if they need to change their delivery address or contact number.

Address changes may not be possible once an order has been dispatched or handed over to the courier.

Any additional delivery charges resulting from an approved address change will be communicated to the customer.

Medical Hub BD – Your Trusted Medical Equipment Partner.