Terms & Conditions
Welcome to Medical Hub BD. These Terms & Conditions govern your access to and use of our website, https://medicalhubbd.com, and the products and services available through our online store.
By accessing our website, browsing products, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Please read them carefully before using our website or purchasing any products. If you do not agree with any part of these terms, please discontinue using our website and services.
1. General Information
Medical Hub BD is an online medical equipment and healthcare products store serving customers in Bangladesh.
Our website offers a range of medical equipment and healthcare products, including:
CPAP Machines and Auto CPAP Machines
BiPAP Machines
Oxygen Concentrators
CPAP and BiPAP Accessories
CPAP Masks
Sleep Study Equipment
Patient Monitoring Equipment
Diagnostic Medical Equipment
Hospital and Healthcare Equipment
Other Medical Devices and Accessories
Business Information:
Business Name: Medical Hub BD
Website: https://medicalhubbd.com
Contact Number: +880 1722-152427
Location: Bangladesh
For any questions regarding our products, orders, or services, please contact us through our website or customer support number.
2. Eligibility and Website Use
By using our website, you confirm that:
You are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.
You will provide accurate and complete information when placing an order.
You will use our website only for lawful purposes.
You will not attempt to damage, disrupt, or gain unauthorized access to our website or systems.
You will not use our website for fraudulent activities or unauthorized commercial purposes.
We reserve the right to restrict or terminate access to our website if we identify activities that violate these terms.
3. Product Information and Descriptions
Medical Hub BD makes reasonable efforts to ensure that product descriptions, images, specifications, features, and other information displayed on our website are accurate and up to date.
However:
Product images may vary slightly from the actual product due to photography, lighting, or manufacturer updates.
Product specifications and features may change according to manufacturer updates.
Product availability may change without prior notice.
Product descriptions are provided for general informational purposes.
Customers are encouraged to review product specifications and contact us for clarification before purchasing.
We do not guarantee that every product description or image will be entirely free from errors or omissions.
4. Product Authenticity and Warranty
Medical Hub BD values product quality and customer trust.
We aim to provide genuine medical equipment through reliable sourcing channels.
Product warranty, authenticity documentation, manufacturer support, and service coverage may vary depending on the product and supplier.
Customers should review the warranty information provided on the relevant product page or confirm the applicable warranty details with our support team before placing an order.
Any warranty claim will be handled according to the applicable product warranty terms and conditions.
5. Pricing and Payment Policy
All product prices displayed on our website are listed in Bangladeshi Taka (BDT), unless otherwise stated.
We reserve the right to:
Update product prices at any time.
Change promotional offers and discounts.
Correct pricing errors or inaccurate product information.
Cancel orders affected by significant pricing or listing errors.
The applicable product price will be confirmed during the order process.
Payment Methods
Available payment methods may include:
Cash on Delivery (where available).
Mobile Financial Services.
Bank Transfer.
Online Payment Gateway.
Other payment methods displayed during checkout.
Payment options may vary depending on the order and delivery location.
Customers must provide accurate payment information and complete any required payment verification.
6. Order Placement and Confirmation
When placing an order through Medical Hub BD, customers agree to provide accurate contact, billing, and delivery information.
After receiving an order, we may contact the customer by phone, SMS, or other available communication channels to verify the order.
Please note:
An order submission does not automatically guarantee product availability.
Orders may require confirmation before processing.
We reserve the right to refuse or cancel an order for valid reasons, including stock unavailability, incorrect pricing, payment issues, or suspected fraudulent activity.
If an order is cancelled after payment has been received, any eligible refund will be processed according to our Refund Policy.
Customers are responsible for ensuring that their delivery information is correct.
7. Shipping and Delivery Policy
Medical Hub BD aims to provide convenient delivery services to customers across Bangladesh.
Delivery availability, estimated delivery times, and shipping charges may vary depending on:
Customer location.
Product availability.
Product size and weight.
Courier service availability.
Other operational circumstances.
Delivery estimates are provided as guidance and are not guaranteed delivery deadlines unless expressly confirmed.
Customers should ensure that someone is available to receive the order at the provided delivery address.
For more information, please refer to our Shipping & Delivery Policy.
8. Return, Exchange and Refund Policy
We want our customers to have a satisfactory shopping experience.
Returns, exchanges, and refunds are subject to the applicable Return and Refund Policy of Medical Hub BD.
Due to the nature of medical devices and healthcare equipment, certain products may have specific return, exchange, hygiene, packaging, or warranty requirements.
Customers are encouraged to inspect their products upon delivery and report any damage, missing items, or incorrect products to our support team as soon as possible.
Refund eligibility, processing time, and applicable conditions will be determined according to our Refund Policy and applicable consumer protection laws in Bangladesh.
Please review our Return & Refund Policy before placing an order.
9. Medical Disclaimer
Medical Hub BD is a medical equipment supplier and does not provide medical diagnosis, treatment, or professional healthcare services.
Information published on our website, including product descriptions, articles, blogs, and educational materials, is intended for general informational purposes only.
In particular:
CPAP and BiPAP machines should be selected and used according to appropriate medical advice.
Customers should consult a qualified healthcare professional before starting respiratory therapy.
Oxygen concentrators and other respiratory devices should be used according to professional guidance and manufacturer instructions.
Product information does not replace medical consultation, diagnosis, or treatment.
Medical Hub BD does not guarantee any specific medical outcome from the use of a product.
Customers are responsible for following the instructions provided by the manufacturer and their healthcare professionals.
10. Customer Accounts and Security
Customers may create an account to access certain features of our website.
When creating an account, you agree to:
Provide accurate registration information.
Maintain the confidentiality of your login credentials.
Keep your account information updated.
Notify us if you suspect unauthorized access to your account.
Avoid sharing your account credentials with unauthorized individuals.
Medical Hub BD reserves the right to suspend or terminate accounts involved in fraudulent, abusive, or unauthorized activities.
11. Privacy and Personal Information
We respect the privacy of our customers.
Personal information collected through our website may include:
Customer name.
Phone number.
Email address.
Billing and delivery address.
Order and transaction information.
Other information required to process orders and provide customer support.
We use customer information for order processing, delivery, communication, customer support, website improvement, and other purposes described in our Privacy Policy.
We do not sell customers' personal information to third parties for their independent marketing purposes.
For further details, please read our Privacy Policy.
12. Intellectual Property Rights
All content available on the Medical Hub BD website, including but not limited to:
Website design and layout.
Logos and brand elements.
Text and written content.
Product descriptions.
Graphics and images.
Videos and other digital materials.
is owned by Medical Hub BD or used with appropriate authorization or permission.
You may not reproduce, copy, distribute, modify, publish, or commercially use our website content without prior written permission from the respective rights holder.
Unauthorized use of our intellectual property may result in legal action under applicable laws.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, payment gateways, delivery providers, manufacturers, or other external services.
These third-party services operate independently and may have their own terms and privacy policies.
Medical Hub BD is not responsible for the content, policies, availability, or practices of external websites and services.
Customers are encouraged to review the applicable terms before using third-party services.
14. Limitation of Liability
To the extent permitted by applicable law, Medical Hub BD shall not be responsible for indirect or consequential losses arising from temporary website interruptions, third-party service failures, or circumstances beyond our reasonable control.
We are not responsible for damages resulting from improper installation, unauthorized modification, misuse, or failure to follow manufacturer instructions for medical equipment.
Nothing in these Terms & Conditions excludes or limits any consumer rights, statutory warranties, or liabilities that cannot legally be excluded or limited under the laws of Bangladesh.
15. Force Majeure
Medical Hub BD shall not be held responsible for delays or failures in performing its obligations when caused by circumstances beyond our reasonable control.
Such circumstances may include:
Natural disasters.
Floods and severe weather.
Political unrest or strikes.
Government restrictions.
Transportation disruptions.
Internet or telecommunications failures.
Supplier or manufacturer disruptions.
Other unforeseen events.
We will make reasonable efforts to minimize the impact of such events and resume normal services as soon as reasonably possible.
16. Changes to These Terms & Conditions
Medical Hub BD reserves the right to update, modify, or revise these Terms & Conditions when necessary.
Any updated version will be published on this page with a revised Last Updated date.
Customers are encouraged to review this page periodically to stay informed about any changes.
Continued use of our website after updated terms are published constitutes acceptance of the revised terms, to the extent permitted by applicable law.
17. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Bangladesh.
Any disputes arising from the use of our website, products, or services shall be handled in accordance with the applicable laws and jurisdiction of Bangladesh.