Privacy Policy – Medical Hub BD

Welcome to Medical Hub BD. Your privacy is important to us, and we are committed to protecting your personal information with transparency, security, and responsibility. This Privacy Policy explains how Medical Hub BD collects, uses, stores, and protects customer information when you visit our website, use our services, or purchase products from us.

By accessing or using Medical Hub BD, you agree to the practices described in this Privacy Policy.

Introduction

Medical Hub BD is dedicated to providing trusted healthcare and medical products across Bangladesh. As part of our services, we may collect certain personal and non-personal information to improve user experience, process orders, and provide better customer support.

We value customer trust and take appropriate steps to maintain the confidentiality and security of personal information.

Information We Collect

Medical Hub BD may collect different types of information depending on how you interact with our website and services.

Personal Information

We may collect personal information including:

• Full name
• Phone number
• Email address
• Delivery address
• Billing information
• Payment details
• Account login information

This information is generally collected when:

• Creating an account
• Placing an order
• Contacting customer support
• Subscribing to newsletters or promotions

Non-Personal Information

We may also collect non-personal information automatically, such as:

• Browser type
• Device information
• IP address
• Website usage data
• Pages visited
• Date and time of visits

This information helps us improve website performance and user experience.

How We Use Your Information

Medical Hub BD uses customer information for various legitimate business purposes, including:

• Processing and delivering orders
• Confirming purchases and payments
• Providing customer support
• Improving website functionality
• Personalizing user experience
• Sending order updates and notifications
• Managing customer accounts
• Preventing fraud and unauthorized activities
• Conducting internal analysis and business improvement

We may also use customer information to inform users about new products, special offers, or healthcare-related updates where permitted.

Protection of Customer Information

Medical Hub BD takes reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, loss, or disclosure.

We implement security practices designed to safeguard sensitive customer data during:

• Website browsing
• Payment processing
• Account management
• Data storage

However, no online platform or internet transmission can be guaranteed to be completely secure. While we strive to protect customer data, users also share information at their own risk.

Payment Security

Medical Hub BD may use trusted third-party payment gateways and financial service providers to process transactions securely.

We do not intentionally store sensitive financial information such as complete debit or credit card details on our servers unless required for authorized payment processing.

Cookies and Tracking Technologies

Medical Hub BD may use cookies and similar technologies to improve user experience and website functionality.

Cookies may help us:

• Remember user preferences
• Improve website performance
• Analyze website traffic
• Provide personalized content
• Enhance security and login experience

Users may choose to disable cookies through their browser settings, although some website features may not function properly afterward.

Sharing of Information

Medical Hub BD respects customer privacy and does not sell or rent personal information to third parties.

However, we may share limited information with trusted service providers when necessary for business operations, including:

• Courier and delivery partners
• Payment gateway providers
• Technical support providers
• Marketing and analytics services

These third parties are expected to handle customer information responsibly and only for authorized purposes.

Third-Party Links

Our website may contain links to third-party websites, services, or applications.

Medical Hub BD is not responsible for the privacy practices, content, or policies of external websites. Users are encouraged to review the privacy policies of third-party platforms before sharing personal information.

Customer Rights

Customers may have the right to:

• Access their personal information
• Request corrections to inaccurate information
• Update account details
• Request account deletion where applicable
• Opt out of promotional communications

To request changes related to personal data, customers may contact our support team.

Data Retention

Medical Hub BD may retain customer information for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records

Information that is no longer required may be securely deleted or anonymized.

Children’s Privacy

Medical Hub BD services are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent.

If any parent or guardian believes that a child has submitted personal information, they may contact us for removal requests.

Changes to Privacy Policy

Medical Hub BD reserves the right to update or modify this Privacy Policy at any time without prior notice.

Any changes will become effective immediately after publication on the website. Customers are encouraged to review this page regularly to stay informed about our privacy practices.

Consent

By using the Medical Hub BD website and services, you consent to the collection, use, and processing of information as described in this Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or customer data protection, please contact Medical Hub BD customer support.

Thank you for trusting Medical Hub BD with your healthcare and medical product needs.