Returns & Refund Policy – Medical Hub BD

At Medical Hub BD, we are committed to ensuring customer satisfaction by providing high-quality healthcare and medical products. If you are not fully satisfied with your purchase, our Returns & Refund Policy explains how returns, replacements, and refunds are handled in a fair and transparent manner.

Please read this policy carefully before placing an order.

General Policy Overview

Medical Hub BD aims to deliver accurate, safe, and quality-assured medical products. However, in rare cases where issues occur, we provide support for eligible returns, replacements, or refunds based on the conditions outlined below.

All return and refund requests are subject to verification and approval.

Eligibility for Returns

You may request a return or replacement if:

• You received the wrong product
• The product is damaged during delivery
• The product is defective upon arrival
• The product is missing parts or accessories
• The delivered item does not match the order description

To be eligible for return, the product must be reported within the specified return timeframe and must meet the conditions listed below.

Non-Returnable Items

For health, hygiene, and safety reasons, certain products may not be eligible for return or refund. These may include:

• Opened or used medical devices
• Personal hygiene products
• Consumable healthcare items (if opened)
• Items without original packaging
• Products damaged due to customer misuse

Medical Hub BD reserves the right to determine return eligibility based on product condition and safety guidelines.

Return Timeframe

Customers must report return or refund requests within:

• 24 to 72 hours after receiving the product (recommended timeframe)

Late claims may not be accepted unless there is a valid and verifiable issue.

Return Process

To request a return, customers should follow these steps:

1. Contact Medical Hub BD customer support
2. Provide order details (invoice number, product name)
3. Share clear photos or videos of the issue (if applicable)
4. Wait for confirmation from our support team
5. Follow instructions for returning the product

Once the return request is approved, our team will guide you through the return process.

Product Condition Requirements

Returned products must meet the following conditions:

• Original packaging must be intact
• All accessories, manuals, and items must be included
• Product must not be physically damaged by misuse
• Proof of purchase (invoice/order confirmation) must be provided

Failure to meet these conditions may result in rejection of the return request.

Replacement Policy

In most cases, Medical Hub BD prefers to offer product replacement instead of refund, especially for:

• Damaged products
• Wrong items delivered
• Defective medical equipment

Replacement will be processed after verification and product availability.

Refund Policy

Refunds are only issued under specific conditions, such as:

• Product is out of stock and replacement is not possible
• Order cancellation before shipment
• Verified failure to deliver the correct product

Refund Processing Time

Refunds (if approved) will be processed within:

• 3 to 10 business days depending on the payment method

Refunds will be issued through the original payment method or as agreed with the customer.

Shipping Costs for Returns

• If the return is due to our error (wrong or defective product), Medical Hub BD will cover return shipping costs.
• If the return is due to customer preference or change of mind, the customer may be responsible for return shipping charges.

Order Cancellation

Orders can be cancelled before they are shipped.

• Once an order has been dispatched, cancellation may not be possible
• Customized or special-order medical products may not be eligible for cancellation

Please contact customer support as soon as possible for cancellation requests.

Damaged or Incorrect Products

If you receive a damaged or incorrect product:

• Do not use the product
• Report the issue immediately
• Provide photos/videos as proof
• Contact our support team within the return window

We will prioritize such cases for quick resolution.

Inspection & Approval

All returned products will be inspected by our quality team before approval of replacement or refund. Medical Hub BD reserves the right to reject returns that do not meet policy requirements.

Refund Exceptions

Refunds may not be provided in the following cases:

• Product damage caused by customer misuse
• Late return requests without valid reason
• Missing accessories or packaging
• Used or altered products (unless defective upon arrival)

Customer Support

Our support team is always ready to assist you with return or refund-related queries.

If you have any questions or need assistance, please contact Medical Hub BD customer support.

Final Note

Medical Hub BD values your trust and strives to provide reliable healthcare products and services. We appreciate your understanding of this Returns & Refund Policy, which helps us maintain product quality, safety, and customer satisfaction.

Thank you for choosing Medical Hub BD.