Shipping and Delivery Policy – Medical Hub BD

Welcome to Medical Hub BD. We are committed to delivering your healthcare and medical products safely, quickly, and efficiently across Bangladesh. This Shipping and Delivery Policy explains our delivery process, shipping timelines, charges, and important delivery-related information to ensure a smooth shopping experience for our customers.

Order Processing

Once an order is placed successfully on Medical Hub BD, our team begins processing the order as quickly as possible. Orders are usually confirmed through phone call, SMS, or email before shipment.

• Orders are generally processed within 24 to 48 hours on business days.
• Orders placed on weekends or public holidays may require additional processing time.
• In case of product unavailability or unexpected delays, our support team will contact the customer promptly.

We always try our best to ensure fast and accurate order processing for every customer.

Delivery Coverage

Medical Hub BD provides nationwide delivery service across Bangladesh. We deliver products to major cities, towns, and many remote locations through trusted courier and delivery partners.

Our goal is to make healthcare products accessible to customers all over the country.

Estimated Delivery Time

Delivery times may vary depending on the customer’s location, courier availability, weather conditions, and other external factors.

Estimated Delivery Timeline

• Inside Dhaka: 1 to 3 business days
• Outside Dhaka: 2 to 5 business days
• Remote Areas: 3 to 7 business days

Please note that delivery times are estimated and may occasionally be delayed due to unavoidable circumstances.

Shipping Charges

Shipping charges are calculated based on the delivery location, product size, weight, and courier policy.

• Delivery charges inside Dhaka may differ from outside Dhaka.
• Additional charges may apply for heavy or large medical equipment.
• Promotional free shipping offers may be available during campaigns or special occasions.

The final shipping cost will be displayed during checkout or confirmed by our support team.

Order Tracking

Once your order is shipped, customers may receive shipment confirmation through SMS, email, or phone call depending on the courier service and available tracking system.

Customers can also contact our support team to check the status of their order at any time.

Delivery Conditions

To ensure successful delivery, customers are requested to provide accurate information including:

• Full name
• Complete delivery address
• Valid phone number
• Alternative contact number (if available)

Medical Hub BD will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Cash on Delivery (COD)

Medical Hub BD may offer Cash on Delivery (COD) service in selected areas of Bangladesh.

Customers are requested to make the payment at the time of receiving the product. Please check the package carefully before accepting the delivery.

For some high-value medical equipment or special orders, advance payment may be required.

Delivery Delays

Although we always aim to deliver products within the estimated timeframe, delays may happen due to:

• Natural disasters
• Political unrest
• Courier service disruptions
• Public holidays
• Severe weather conditions
• Unexpected transportation issues

In such situations, we appreciate your patience and understanding.

Damaged or Missing Products

Customers are advised to inspect the package carefully at the time of delivery.

If you receive:

• A damaged product
• Wrong item
• Missing item
• Open or tampered package

Please contact Medical Hub BD support immediately with relevant photos or delivery details. We will investigate the issue and take necessary action as quickly as possible.

Failed Delivery Attempts

If a customer is unavailable during delivery, the courier may attempt re-delivery based on their policy. Additional delivery charges may apply in certain situations.

Repeated failed delivery attempts due to customer unavailability or incorrect information may result in order cancellation.

International Shipping

Currently, Medical Hub BD primarily serves customers within Bangladesh. International shipping may not be available at this time unless specifically arranged through customer support.

Customer Support

Customer satisfaction is very important to us. If you have any questions regarding shipping, delivery, or order status, please contact our support team for assistance.

Medical Hub BD is committed to providing reliable delivery service and ensuring that your healthcare products reach you safely and on time.

Thank you for choosing Medical Hub BD.